Spare Parts
As the number of Rosmech Sweepers now in service across Australia and New Zealand is ever increasing, Rosmech management are aware that the Spare Parts department needs to be the highly efficient, responsive department they are. Priding themselves on their level of customer service and the continual endeavour to improve in all areas keeps our team in Spare Parts are focused and prepared to assist you with all of your spare parts requirements.
Paul Shord and his team stock a comprehensive range of both Scarab and Azura parts in the Adelaide store, resulting in the majority of orders being promptly filled and freighted to you via either road or air freight by the company of your choice. Spare parts are also available through our Sales and Service representatives in your state.
Please feel free to call the spare parts department direct to place an order or to discuss your spare parts needs.
OFFICE HOURS
Monday to Friday
7:00am to 5:00pm (CST)
CONTACT DETAILS
Ph: +61 8 8182 7720
Fax: +61 8 8182 7725
E: spares@rosmech.com.au
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Service - On the Road
Rosmech has mobile field service technicians servicing our customers throughout New South Wales, Western Australia, Victoria and Tasmania. Each of our qualified technicians primary role is to conduct all service and maintenance on Sweepers throughout their region, including scheduled services and minor or major repairs. In order to do this in a timely manner they will maintain a fully equipped Service Van, including a ready supply of Spare Parts.
It is Rosmech’s aim to assist customers to keep their vehicles as operational as possible, by providing a reliable product backed by a highly skilled team of Service Personnel.
Contact your local Field Service Technician to arrange a service or Rosmech's head office +61 8 8182 7777.
New South Wales ~
Matthew Wall,
0458 140 077
Victoria and Tasmania ~ Brendan Paulet, 0417 473 633
Western Australia ~ Tim Durdin, 0401 100 492
Service Centres
For customers who do not have access to their own maintenance workshops, Rosmech have got this covered for you with Service Centres located in Salisbury Plain, South Australia, and Mulgrave, Victoria. For our Queensland customers, Rosmech's agent Mike Trace Engineering Sales & Service Pty. Ltd. operates service & spare parts facilities in Darra & the Gold Coast, ensuring customers are well supported. Our fully qualified diesel mechanics can complete minor and major services on your sweeper's and undertake any repair work to sweeping equipment and functions when required.
To book your sweeper in for a service, please call your local service centre or Rosmech's head office +61 8 8182 7777.
Technical & Warranty Support
The Technical & Warranty Support department at Rosmech is well known for its dedication and perseverance to keeping its customers fully operational and on the road. With such a highly regarded after sales support commitment, its no wonder Rosmech is the premier supplier of sweepers in Australia.
Alan Miller and Lucas Hutchinson combine to provide you with a comprehensive support service, equipped to tackle any technical / mechanical issue that may arise. With an emphasis on fault finding and product support particularly relating to electrical issues, Alan is a valuable member of the support team. Alan is also working closely with production on new initiatives and development in the electrical aspect of the units Rosmech builds. Lucas has worked previously in the workshop at Rosmech, as a qualified diesel mechanic, specialising particularly in the mechanical aspect of the Scarab and Azura range of sweepers.
Alan and Lucas liaise closely with all members of our service network around Australia providing them with prompt feedback and information all aimed at ensuring our customers’ machines are out working day in day out. Rosmech’s support team will continue to develop and implement training initiatives as well as other initiatives all aimed at continuing to provide the best possible service we can.
Should you have any questions in relation to service related issues please feel free to call Alan and Lucas on +61 8 8182 7777.
Operator & Workshop Training
Rosmech understand that your team of operators or workshop personnel may change from time to time and that you may require your operators or workshop employees to take a refresher course in the operation & maintenance of your Rosmech sweeper. Either way the fact remains that there is always a demand for Training and Rosmech are able to meet this demand as it arises. We have qualified instructors who are able to come to your depot and train new or existing operators & workshop personnel in all facets of road sweeper operation. At the end of which, your operators& workshop personnel will be qualified and receive a certified certificate of completion.
To enquire about Operator & Workshop Training, please submit an enquiry on the
Contact Us page, alternatively call the Sales Team on +61 8 8182 7777
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